There are literally thousands of Independent Computer Consultants out there helping small businesses needs by charging an hourly fee for however long the service call takes and then racing over a problem occurs. But with the development of cheap server monitoring and service utilities, the support version of hourly support has been replaced by services and is headed for extinction. Companies are adjusting when an issue does happen to getting a quicker level of response much fewer problems and downtime and performance in their systems from their service provider. Independent computer consultants will need to adapt to the new model of support that is managed or see their customer base disappear. Transitioning to a service model that is managed is expensive or difficult.
- Employ 24×7 Network Monitoring
Using a web-based Utility, you can keep tabs on your customer’s servers and all workstations around the clock. There are loads of those utilities and many are very inexpensive utilities like these provide a dashboard that lets you and your customer see at a glance the current health status of all elements of the network such as:
- Backup status
- Antivirus updates
- Patch management
- Hack alerts
- Low drive space alarms
- System Event Log errors and warnings
When an error occurs, you are able to automatically and instantly be informed via an SMS or email alert.
- Implement Remote Computer Support
There are lots of low cost set up workstation and each server you encourage to allow tackle any issue and you to log into the machine remotely just as though you sat in front of the pc. By providing computer support, you supply support rather and may maintain two or three places simultaneously.
- Convert your customers to your new MSP version
This might seem like a challenge at first especially if your clients have become accustomed to paying prices. But there are lots of ways to show customers how monitoring is than waiting for problems to arise before responding to them. You may give them a cost evaluation of the really cost of downtime, you can identify underperforming systems which would get productivity gains thanks to tracking or you could even set up a 30-day trial to your new monitoring dashboard to allow your customers see where harmful, possible problems might already exist and have gone undetected because proactive monitoring is not in place. To be effective at converting over your customers to a new service, you are likely to want to find a managed services provider in Phoenix use sales techniques to help convince them and to fight any objections they may attempt to raise. These techniques along with tons of recognized marketing materials and sales are available at the website of the author.